• •Mapped the 41-step as-is claims intake process in BPMN and designed a to-be process with 27 steps, removing four handoffs between the contact centre and the back office.
• •Ran nine elicitation workshops across claims, underwriting and compliance for the new policy amendment journey, resolving a conflict between compliance record-keeping and the two-minute handling target.
• •Queried three years of complaint records in SQL and found 62% of escalations came from one product variant with an ambiguous renewal notice; rewriting the notice halved escalations on that product.
• •Wrote 130 UAT scenarios and coordinated testing with 12 business users, logging 41 defects of which 9 were requirement gaps rather than build errors.
• •Mentor two junior analysts on process modelling and acceptance criteria writing.

• •Delivered requirements for a customer onboarding replacement across two business units, working two sprints ahead of the build team.
• •Produced the data mapping for a migration of 240,000 customer records, including the reconciliation approach used to sign off the cutover.
• •Introduced a standard acceptance criteria format after a release shipped with three differing interpretations of the same story.

• •As-is and to-be process modelling, requirements and UAT for the end-to-end claims intake journey.
• •Average intake handling time fell from 11 minutes to 7 in the six months after release.

• •Thesis: "Propagating observational uncertainty through land surface classification at regional scale".
• •Examined without corrections. Funded by a competitive doctoral training partnership studentship.

• •Lead the uncertainty quantification workstream of a multi-institution project on land use change detection, working with two partner universities and a national agency.
• •Developed an open Bayesian hierarchical framework for propagating sensor uncertainty into classification outputs, released as an R package with documentation and test data.
• •Initiated a collaboration with a hydrology group at a partner institution that has produced two co-authored papers outside the original project scope.
• •Contributed the methods section and data management plan to a successful £480,000 council grant application, and am named co-investigator.
• •Review for three journals in the field, typically eight to ten manuscripts a year.

• •Led practical classes in spatial analysis and statistical computing for undergraduate cohorts of 40 to 70.
• •Marked coursework and examinations across three modules, with moderation responsibilities in the final year.

Accepted, in press.

• •£480,000 over three years, funded by a national research council; three partner institutions.
• •Contributed the methods section and data management plan to the successful application.
• •Lead the uncertainty quantification workstream and line-manage one research assistant.

• •£18,000 internal seed award to test how land managers interpret probabilistic maps.
• •Wrote the application, obtained ethics approval and ran the study; produced one accepted publication.

Invited talk on communicating classification uncertainty to non-specialists.

Session on remote sensing uncertainty.

Invited methods tutorial on hierarchical models.

• •Convene and teach a master’s module of approximately 60 students, including lecture design, assessment and moderation.
• •Redesigned the assessment from a written examination to a reproducible analysis portfolio, which raised submission of working code from around half the cohort to almost all of it.

• •Co-supervised two doctoral students to completion, both examined without major corrections.
• •Primary supervisor for nine master’s dissertations across three cohorts; two were developed into conference papers.

Competitive fully funded studentship covering fees and stipend.

• ▪Distinction in Pathology and Community Medicine.
• ▪Institute prize for the best undergraduate research project, 2022.

• ▪Manage a ward caseload of 14 to 18 inpatients under consultant supervision, including daily review, investigation planning and discharge summaries.
• ▪Cover the medical admissions unit on a one-in-five rota, performing initial assessment and escalating to the registrar using SBAR handover.
• ▪Lead daily family updates on a 28-bed medical ward and have participated in three end-of-life care discussions alongside the consultant.
• ▪Present at the weekly departmental mortality and morbidity meeting on a rotating basis.

• ▪Completed the full 12-month rotating internship across four core specialties and two shorter attachments.
• ▪Responsible for daily ward documentation, phlebotomy rounds, cannulation and preparation of patients for theatre and investigations.
• ▪Maintained a supervised procedure logbook countersigned by the responsible consultant in each rotation.

• ▪Three months. Managed a ward caseload of 12 to 15 inpatients under consultant supervision.
• ▪Clerked acute admissions including diabetic ketoacidosis, community-acquired pneumonia and acute coronary syndrome presentations.
• ▪Performed venepuncture, cannulation and arterial blood gas sampling independently after supervised sign-off.

• ▪Three months. Assisted in approximately 40 general surgical procedures including open and laparoscopic appendicectomy and hernia repair.
• ▪Performed wound closure and suture removal under direct supervision.
• ▪Managed post-operative ward care including fluid balance, analgesia review and drain management under supervision.

• ▪Three months. Clerked paediatric admissions including bronchiolitis, gastroenteritis and febrile convulsions.
• ▪Attended the neonatal unit twice weekly and observed neonatal resuscitation in accordance with unit protocol.
• ▪Counselled families on discharge safety-netting under supervision.

• ▪Three months. Attended antenatal and gynaecology outpatient clinics and assisted in caesarean sections.
• ▪Observed and assisted at approximately 25 normal vaginal deliveries under midwifery and obstetric supervision.
• ▪Maintained partogram documentation and performed post-natal ward reviews under supervision.

• ▪Six-week concurrent attachment. Assisted with triage support and initial assessment of ambulatory presentations.
• ▪Performed ECG recording and interpretation with senior review.

• ▪Audited 120 elective general surgical cases against local guidance requiring administration within 60 minutes of incision.
• ▪First cycle found 41% of doses given outside the recommended window, most commonly where the patient was sent for early.
• ▪Introduced a prompt on the theatre safety checklist with the anaesthetic team; re-audit at four months showed compliance at 86% (n=95).
• ▪Presented at the departmental clinical governance meeting, March 2024.

• ▪Reviewed 80 discharge summaries against six required elements defined in hospital policy.
• ▪Found medication changes documented in 62% of summaries; findings fed into a template revision now in use.
• ▪First cycle complete; re-audit scheduled.

Poster: two-cycle audit on surgical antibiotic prophylaxis timing.

Sessions on acute coronary syndrome management and antimicrobial stewardship.

• ▪Delivered a weekly bedside teaching session for final-year students over two rotations, covering history taking and arterial blood gas interpretation.
• ▪Mean feedback score 4.6 of 5 across 22 responses.

• ▪Attend a monthly outreach camp providing screening for hypertension and diabetes in villages without a resident physician.
• ▪Screened approximately 400 attendees over 12 camps and arranged onward referral for those with newly identified disease.