CV templates

• •Mapped the 41-step as-is claims intake process in BPMN and designed a to-be process with 27 steps, removing four handoffs between the contact centre and the back office.
• •Ran nine elicitation workshops across claims, underwriting and compliance for the new policy amendment journey, resolving a conflict between compliance record-keeping and the two-minute handling target.
• •Queried three years of complaint records in SQL and found 62% of escalations came from one product variant with an ambiguous renewal notice; rewriting the notice halved escalations on that product.
• •Wrote 130 UAT scenarios and coordinated testing with 12 business users, logging 41 defects of which 9 were requirement gaps rather than build errors.
• •Mentor two junior analysts on process modelling and acceptance criteria writing.

• •Delivered requirements for a customer onboarding replacement across two business units, working two sprints ahead of the build team.
• •Produced the data mapping for a migration of 240,000 customer records, including the reconciliation approach used to sign off the cutover.
• •Introduced a standard acceptance criteria format after a release shipped with three differing interpretations of the same story.

• •As-is and to-be process modelling, requirements and UAT for the end-to-end claims intake journey.
• •Average intake handling time fell from 11 minutes to 7 in the six months after release.

• •Thesis: "Propagating observational uncertainty through land surface classification at regional scale".
• •Examined without corrections. Funded by a competitive doctoral training partnership studentship.

• •Lead the uncertainty quantification workstream of a multi-institution project on land use change detection, working with two partner universities and a national agency.
• •Developed an open Bayesian hierarchical framework for propagating sensor uncertainty into classification outputs, released as an R package with documentation and test data.
• •Initiated a collaboration with a hydrology group at a partner institution that has produced two co-authored papers outside the original project scope.
• •Contributed the methods section and data management plan to a successful £480,000 council grant application, and am named co-investigator.
• •Review for three journals in the field, typically eight to ten manuscripts a year.

• •Led practical classes in spatial analysis and statistical computing for undergraduate cohorts of 40 to 70.
• •Marked coursework and examinations across three modules, with moderation responsibilities in the final year.

Accepted, in press.

• •£480,000 over three years, funded by a national research council; three partner institutions.
• •Contributed the methods section and data management plan to the successful application.
• •Lead the uncertainty quantification workstream and line-manage one research assistant.

• •£18,000 internal seed award to test how land managers interpret probabilistic maps.
• •Wrote the application, obtained ethics approval and ran the study; produced one accepted publication.

Invited talk on communicating classification uncertainty to non-specialists.

Session on remote sensing uncertainty.

Invited methods tutorial on hierarchical models.

• •Convene and teach a master’s module of approximately 60 students, including lecture design, assessment and moderation.
• •Redesigned the assessment from a written examination to a reproducible analysis portfolio, which raised submission of working code from around half the cohort to almost all of it.

• •Co-supervised two doctoral students to completion, both examined without major corrections.
• •Primary supervisor for nine master’s dissertations across three cohorts; two were developed into conference papers.

Competitive fully funded studentship covering fees and stipend.

• ▪Degree awarded on completion of the rotating internship in June 2024; final examinations passed June 2023.
• ▪Distinction in Pathology and Community Medicine.
• ▪Institute prize for the best undergraduate research project, 2022.

• ▪Hold the medical admissions bleep one night in five: first assessment, initial plan and escalation to the registrar, with ten to fourteen new patients on a typical shift.
• ▪Responsible for fourteen to eighteen inpatients on the post-take list, including the investigation plan and the discharge letter for each.
• ▪Presented twice at the weekly mortality and morbidity meeting; the same-day senior review flag for transfers from the emergency department came out of the second.
• ▪Briefed and supervised two interns collecting data for the second cycle of the insulin audit.

• ▪Completed the full twelve-month rotating internship across four core specialties with one concurrent attachment; logbook countersigned by the responsible consultant for each posting.
• ▪Independent in venepuncture, cannulation and arterial blood gas sampling from the second month of the first posting, recorded against the sign-off date rather than claimed for the year as a whole.
• ▪Carried the written record for a 28-bed unit: admission clerking, daily entries, investigation requests and the discharge letter.

• ▪Three months, 62 on-call clerkings recorded in the logbook, including diabetic ketoacidosis, community-acquired pneumonia and acute coronary syndrome presentations.
• ▪Held the list for one of two ward teams, ten to fourteen patients, reviewed each morning with the consultant.
• ▪Signed off for venepuncture, cannulation and arterial blood gas sampling in the second month and worked unsupervised for those three thereafter.

• ▪Three months on the emergency surgical take: clerking, pre-operative preparation and consent documentation for consultant countersignature.
• ▪Held the post-operative ward on the days the theatre list ran without me - fluid balance, analgesia review, drains and wound care under registrar supervision.
• ▪Nineteen wound closures and suture removals performed under direct supervision, all logged; assisting in theatre otherwise, not operating.

• ▪Three months clerking paediatric admissions, most often bronchiolitis, acute gastroenteritis and febrile illness, with weight-based fluid and drug calculations checked by the registrar before prescribing.
• ▪Two half-days a week in the neonatal unit; present at four resuscitations at delivery in an observing role, which is what the logbook records.
• ▪Carried out discharge safety-netting conversations with families with the registrar present.

• ▪Three months across the labour ward, antenatal clinic and gynaecology outpatients; second assistant at caesarean section on eleven occasions.
• ▪Kept the labour record on the shifts I covered and reviewed post-natal patients ahead of the registrar's discharge round.
• ▪Attended approximately 25 vaginal deliveries led by the midwifery team, observing and assisting rather than conducting.

• ▪Six weeks alongside the obstetrics posting, two shifts a week: triage support and first assessment of ambulatory presentations.
• ▪Recorded and interpreted ECGs with every reading reviewed by the senior on shift before action.

• ▪Standard: unit policy requires four-times-daily capillary glucose and a written correction scale for every inpatient prescribed insulin.
• ▪First cycle, 90 consecutive medical admissions on insulin: both present in 54%, with the correction scale the more common omission.
• ▪Change agreed with the diabetes team: a single insulin block added to the drug chart, plus a ten-minute briefing at intern induction.
• ▪Re-audit at four months (n=85): 88%. Presented at the departmental clinical meeting, May 2026. Second-cycle data collection shared with two interns I briefed.

• ▪Traced 128 attendees referred from three camps with a first raised blood pressure reading; 47 had attended the health centre within eight weeks.
• ▪One cycle only, reported as such: the re-measurement needs the next camp round and has not been done.
• ▪Reported to the camp organisers as a one-page note recommending a written referral slip naming the centre and a date.

Poster: insulin prescribing and glucose documentation, two cycles and what changed between them.

Sessions on acute coronary syndrome management and antimicrobial stewardship.

• ▪Ran a weekly bedside session for final-year students across two postings, on history taking and arterial blood gas interpretation.
• ▪Collected written feedback from 22 of the students who attended; mean score 4.6 of 5.

• ▪Monthly camp in villages without a resident physician: blood pressure and blood glucose screening, with referral to the nearest health centre for anything newly abnormal.
• ▪Built the follow-up list that became the second audit, and wrote the referral slip the camp now issues.